Terms of service.

1. General
Welcome to Graff Shack. By using our services, you agree to these Terms of Service, which constitute a binding agreement between you and Graff Shack. These terms apply to all orders placed with us, whether online, in-store, or through any other communication methods. If you do not agree with these terms, you should not proceed with using our services.

Graff Shack specialises in custom-made products, including vinyl graphics, print, signs, graffiti, and related services. Due to the nature of our business, all products are made-to-order based on your specific requirements. Please read the following carefully to understand your rights and responsibilities when placing an order with us.

2. Services and Products

  • Graff Shack offers a range of bespoke services, including vinyl graphics (such as window graphics, vehicle wraps, and decals), print services (flyers, business cards, zines, etc.), signage (shop fascias and indoor 3D signs), graffiti murals, and custom artwork on various mediums.

  • All custom orders require written client approval (via email or signed agreement) of design proofs prior to production. Once the proof has been approved, no further changes can be made without additional charges.

  • While we strive for accurate colour matching and high-quality finishes, slight variations may occur due to the limitations of materials and printing technology.

3. Orders and Payments

  • All orders must be paid in full before production begins unless alternative payment terms are agreed upon in advance.

  • It is the client’s responsibility to ensure all details provided for their order (e.g., artwork, text, colours, dimensions) are accurate before final approval is given. Errors in the final product due to incorrect information supplied by the client will not be eligible for refunds.

4. Delivery and Collection

  • Delivery timelines are provided as estimates and may vary based on the complexity of the order, production schedules, and third-party courier services. Graff Shack is not liable for delays caused by circumstances outside of our control, such as shipping carrier issues or force majeure events.

  • Clients may opt to collect their orders in-store by prior arrangement. Please bring a valid ID and proof of purchase when collecting your order.

5. Refunds, Cancellations, and Amendments

  • Due to the bespoke nature of our products, refunds cannot be issued once production has begun or for completed orders, especially where errors are due to incorrect information provided by the client. We strongly advise thoroughly reviewing all proofs and order details before approving production.

  • If an error occurs due to a mistake on Graff Shack's part (e.g., incorrect dimensions, typos not present in the approved proof), we will take corrective action to amend or replace the product at no additional cost to the client.

  • Cancellations must be requested in writing before production begins. Depending on the stage of your order, cancellation fees may apply to cover materials or preparatory work already completed.

6. Intellectual Property and Liability

  • Clients must ensure they have the legal right to use any artwork, logos, or designs submitted for production. Graff Shack will not be held responsible for any copyright infringements resulting from the use of client-provided materials.

  • We reserve the right to refuse orders that include offensive, illegal, or inappropriate content.

  • Graff Shack is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Amendments to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the revised terms.