Privacy policy.

1. Introduction
At Graff Shack, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services or submitting information through our website, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

  • Personal Information: When you submit a form on our website, we collect your name, phone number, email address, and any custom messages you provide.

  • Uploaded Files: If you upload images or other files through our forms, these will be securely stored on our site provider's servers.

  • Order Information: Details of your order, including project specifications, artwork, or designs submitted.

  • Website Usage Data: When you visit our site, we may collect information such as your IP address, browser type, and browsing activity using cookies to improve site performance and user experience.

3. How We Use Your Information

  • To Process Enquiries and Orders: We use the information provided through forms to respond to your requests, prepare quotes, or process custom orders. Uploaded images will be used solely for the purpose of creating your project or providing the requested service.

  • Customer Support: To address queries, resolve issues, and provide the best possible service.

  • Marketing Communications: With your consent, we may send you promotional updates or information about new services. You can opt out at any time.

  • Website Improvement: Website usage data helps us analyse traffic and improve the functionality of our site.

4. How Your Data Is Stored

  • Personal data, including form submissions and uploaded images, are stored securely on our website provider's servers. We take all reasonable measures to ensure this data remains secure and protected against unauthorised access.

  • Access to this data is restricted to authorised personnel and is used only for the purposes outlined in this policy.

  • Uploaded files are stored only as long as necessary to complete the associated project or as required for record-keeping purposes.

5. Sharing Your Information

  • We do not sell, trade, or rent your personal information to third parties.

  • Your data may be shared with trusted partners, such as delivery companies or service providers, solely to fulfil your order or respond to your enquiry. These parties are required to keep your data secure and confidential.

6. Your Rights
You have the right to:

  • Access Your Data: Request details of the personal information we hold about you.

  • Correct Your Data: Request corrections if your information is inaccurate or incomplete.

  • Request Deletion: Request that we delete your personal data, provided it is no longer necessary for the purpose it was collected.

  • Withdraw Consent: Opt out of marketing communications at any time by contacting us or clicking ‘unsubscribe’ in any email.

To exercise any of these rights, please contact us at [contact email].

7. Cookies and Website Use

  • Our website uses cookies to enhance your browsing experience, analyse site traffic, and improve functionality. Cookies are small files stored on your device, and you can disable them in your browser settings if you prefer.

8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal data is managed, please contact us:

  • Email: graffshack@gmail.com